Hot Tub Engineer Call-Out

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them.

This site is operated by or on behalf of RotoSpa Ltd (trading as hottubhome). 

Your access and use of the site are subject to the following terms and conditions ("terms of use") and all applicable laws and regulations. By accessing or using the site, you agree to be bound by these terms of use. If you do not agree to all of the terms of use, you are not authorised to use the site.

We reserve the right to revise these terms of use at any time without prior notice. You are advised to periodically review the terms of use for any modifications. Your continued use of the site following the posting of revised terms of use will be deemed your acceptance of the revised terms.

OUR RIGHTS

We reserve the right to: modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or change the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website.

DESCRIPTION

Any item purchased is sold subject to its description which sets out additional specific conditions related to that item including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees. We will take all reasonable care to ensure that all details, descriptions and prices of items appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including item descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order.

RESPONSIBILITIES AND REGISTRATION OBLIGATIONS

In order to use this website for purchases you may be asked to register for an account on our site and provide truthful information when asked for. You must be above 18 years of age to use any of the products on this website. hottubhome reserves the right to refuse delivery to any person under suspicion of being underage. We may ask for a valid form of ID which includes a driver’s license or a valid passport. You will be required to submit these to hello@hottubhome.co.uk upon request.

CANCELATION OF CONTRACTS FOR GOODS AND RETURNS POLICY

You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you, the cost of returning large items could be expensive.

Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required, less (if for any reason these costs have not been paid by you) the costs of delivery to us.

The rights to return the goods to us as referred to above will not apply in the following circumstances:-

in the event that the product has been used

any products that we have made or customised specifically for you

THIRD PARTIES

We occasionally use third party couriers when posting our items and cannot be held accountable for lost or stolen items in the post. This is the sole responsibility of the courier. We can provide proof that your order has been sent out via invoices and processing data. Refunds or replacement products will not be provided unless otherwise advised by a hottubhome representative

FINANCE APPLICATION

In order to offer you a variety of financing options for your purchases, we may share certain information about you with third-party lenders, such as Novuna Personal Finance. This information may include:

• Personal Information: Your name, address, contact information (phone number and email address), and date of birth.
• Financial Information: Your income, employment information, and credit history.
• Transaction Information: Details about your purchase from our company, including the amount financed.
• We will only share this information with lenders who have agreed to comply with strict data security standards and privacy practices. We will also obtain your consent before sharing your information with any third-party lenders.

Your Choices:

You have the right to choose whether or not to apply for financing through a third-party lender. If you do not wish to share your information with a lender, you can choose to pay for your purchase in full at the time of checkout.

Security:

We take steps to ensure that your information is transferred securely to third-party lenders. However, we cannot be held responsible for the privacy practices of third-party lenders. We encourage you to review the privacy policies of any lender before submitting your information.

Your Rights:

You may have certain rights regarding your information that is shared with third-party lenders. For more information on your rights, please contact the third-party lender directly.

How Credit Reference Agencies Work:

Credit reference agencies compile and maintain comprehensive databases on individuals and businesses. This information is sourced from various public and private entities, including courts, electoral rolls, lenders, utility companies, and telecom providers.

These databases are used by lenders, insurers, landlords, and other organisations for a variety of purposes, such as:

• Assessing creditworthiness and financial capability
• Preventing and detecting fraud and money laundering
• Verifying identity
• Tracing individuals
• Determining insurance premiums
• Evaluating job or tenancy suitability

Each time an organisation accesses a credit report, a record of the search is created, known as a search footprint.  This happens as soon as an application is submitted and therefore, it is important that the correct information is applied.

Beyond credit checks, credit reference agencies also utilise consumer data for:

• Marketing: Tailoring advertising campaigns and identifying potential customers.
• Analytics and Profiling: Developing tools to assess credit risk and understand consumer behavior.
• It's important to note that credit information can vary between different credit reference agencies as not all lenders provide data to all agencies.

Individuals have the right to access, correct, or challenge the information held about them by credit reference agencies.

RELIANCE ON INFORMATION POSTED & DISCLAIMER

The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.  We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by European law; we exclude all liability for loss or damages direct or indirect arising from use of this site.

INFORMATION ABOUT US

hottubhome.co.uk is a site operated by RotoSpa Ltd, whose registered office is 35 Boldmere Road Boldmere Sutton Coldfield Birmingham B73 5UY

ACCESSING OUR SITE

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site and must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

OUR SITE CHANGES REGULARLY

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

OUR LIABILITY

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use of our products, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for any other loss or damage of any kind, however arising.

This does not affect our liability for death or personal injury arising from our negligence, or any other liability which cannot be excluded or limited under applicable law.

INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE

We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

VIRUSES, HACKING AND OTHER OFFENCES

You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

LINKS FROM OUR SITE

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.

JURISDICTION AND APPLICABLE LAW

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with UK Law.

VARIATIONS

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

YOUR CONCERNS

If you have any concerns about material which appears on our site, please contact hello@hottubhome.co.uk  

Thank you for visiting our site.